Frequently asked questions

How can I make a payment?

Pacific Imaging Associates billing services are provided by Zotec Partners with online payment portal accessible through the link above, as well as payment by telephone and check. Simply click on the “Pay My Bill” button to proceed to the Zotec site for payment or use the phone number provided. 

Why did I receive two bills?

You may have noticed bills from both Pacific Imaging and the hospital or imaging clinic where your exam was performed. The bill from Pacific Imaging Associates covers the radiologist’s interpretation of your exam and the report provided to the ordering physician. The bill from the hospital or imaging clinic is for the exam itself and the use of imaging equipment and technical services. 

How can I contact the Billing Department?

To pay your bill, please contact Zotec Partners, our billing service provider 24/7 at 971-340-2759. If you have questions or would like to speak with an agent, please call 971-340-2758 between hours of 8am to 4pm PST.

How can I schedule an appointment?

To schedule an appointment, please consult the scheduling numbers provided on our Locations Alternatively, your physician’s office can assist in scheduling an appointment on your behalf

What insurance does Pacific Imaging Associates accept?

Understanding insurance coverage can be complex due to varying plans and benefits. For specific inquiries regarding your policy, coverage, and deductibles, it’s advisable to contact your insurance carrier directly.

What is the role of radiologists?

Radiologists are specialized medical doctors focused on diagnosing and treating illnesses using medical imaging techniques like x-rays, MRIs, and CT scans. With at least 13 years of training, they are certified by either the American Board of Radiology or the American Osteopathic Board of Radiology. These professionals, such as those at Pacific Imaging Associates, often specialize in areas like musculoskeletal radiology, neuroradiology, or breast imaging.

How will I receive the results of my study or exam?

Pre-authorization is typically secured through your referring physician’s office. Insurance companies often require medical records or chart notes from your doctor to assess the necessity of the imaging study. Responsibility for obtaining pre-authorization lies with both the patient and the referring physician.

Why wasn’t pre-authorization obtained by Pacific Imaging Associates?

Once one of our board-certified radiologists interprets your exam, your ordering physician will provide you with the results. While you may not directly meet the radiologist, rest assured that they meticulously oversee and analyze your exam.